up to 5 licensesSelect
up to 15 licensesSelect
*New pricing effective May 16
Existing customers will keep the old plan pricing until December 1, 2017.
Click here to see a list of some of our existing and past customers.
SAML Single Sign-On (SSO)
Frequently Asked Questions
Why was there a price increase in June?
We have not increased pricing in over 3 years, while we have continued to enhance and add value to jTask Pulse. To help with the transition, if you are an existing customer who signed up for a plan before June 1, you will be exempt from the increase until after December 1. If you change your plan before then you will need to purchase the plan at the new rate.
How do I pay?
To pay, just select your user plan and pay using a credit card directly in jTask Pulse. To use a PO, we ask for a six-month commitment, payable at the start.
What users am I billed for and which are free of charge with the paid licenses?
There are two types of jTask Pulse users: Billable and Non-Billable.
Billable users are Active users who are using modules or are Super-users or Admins. All have edit capability in their assigned security role. Included in Billable users is the Key User. This is the person responsible for managing the billing. They will have read-only access to Dashboards and reports after payment is stopped and before the instance of jTask Pulse is deactivated
Non-Billable users are individuals who only need display and mappers who only map people to positions. Mappers do not have access to edit positions. To edit positions you need to be a jTask Pulse Super-user or Mapping Super-user. These are billable. See above.
What is the process after we stop using jTask Pulse and paying for the service or when we request that the account be put on hold?
How am I trained in jTask Pulse?
Prior to purchase we offer Public Webinars and training. Sign up for a mapping webinar or to learn more about general training contact your jTask Account Manager.
We provide two hours of free application support for Small, Medium and Large license purchases. We recommend using this free support for training. If you need additional training, it is available for all licensees at $120 per hour.
•How much time does it take to learn jTask Pulse?
It typically takes about half an hour to learn each module. There are four main modules, Engage, Communicate, Train and Map. Admin training takes an additional hour.
Is there any online help?
Yes, there is. Click on the Help menu. You can also add your company's own Change Management practices and processes as Expert Help.
Is technical support available?
Yes. We provide two hours of free support for Small, Medium and Large license purchases, to be used however you need, whether for initial training, setup or data loads. Paid technical support is available for all licensees at $120 per hour.
As a user, you pay one month in advance. After that month runs out your key user will have one month's additional access to Dashboards and Reports for data download purposes. Everybody else will be deactivated and no longer have access to Pulse. After that one-month period has elapsed, no further access will be allowed and your data will be archived and then deleted two months later. If you wish to retrieve your data from archive, before it is deleted, the fee to retrieve your data will be equivalent to your last month's bill using jTask Pulse.
If you have put the account on hold and need longer than a three-months hold, contact your jTask Pulse account representative.
How do I become a jTask Pulse partner?
Contact us at firstname.lastname@example.org. As a partner, we will support you with initial sales calls until you become effective. After your first Customer signs up, you will receive your own test instance with unlimited licenses, your own Partner dashboard to see all your change management projects as well as training for an administrator you select.
Can I extract my data from jTask Pulse and is it difficult?
It is easy to extract some or all your data from jTask Pulse to Microsoft Office files or text files using standard system reports.
Can I share data with non-users?
Yes. You can provide non-jTask Pulse users direct links to communication plans or training course descriptions.
What software implementations does jTask Pulse support?
jTask Pulse supports all types of software implementations. It has been used to support Salesforce SAP, SAP Hybris, Oracle and ServiceMax business transformations, to name a few.
What is the security policy?
We take security very seriously and have a designated Security Risk Officer, who will be able to answer critical technical questions.
Please contact us directly for a detailed explanation of our site Security technical information.
To increase security, sign-up for our Rest API and SSO APL. This will allow you to avoid sharing spreadsheet data for org data uploads and for mapping that is being done by managers or employees (Non-billable users). Add jTask SAML SSO (Single Sign-On) to your plan to ensure security. This is works for all size plans.
Can I increase or reduce the number of licenses in a hurry?
Your administrator can add or remove users at any time. Our system tracks usage and will adjust your next month’s billing accordingly.
What is the process after we stop using Pulse and paying for the service?
As a user, you pay one month in advance. After that month runs out your key user will have one month’s additional access to Dashboards and Reports for data download purposes, everybody else will be deactivated and no longer have access to Pulse. After that one-month period has elapsed, no further access will be allowed and your data will be archived and then deleted four months later.
If you wish to retrieve your data from archive, before it is deleted, the fee to retrieve your data will be equivalent to your last month’s bill using jTask Pulse.